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FAQs

We hope that your experience with Roshania is as effortless as possible; however, we do acknowledge that questions may arise.

What does it mean to be vegan-friendly and cruelty-free?

Being vegan-friendly means that our products do not contain any animal-derived ingredients, including animal by-products, and have not been tested on animals. Being cruelty-free means that our products have not been tested on animals at any point during the production process.

Are your products suitable for all skin types?

Yes, we offer a wide range of vegan-friendly and cruelty-free products that are suitable for all skin types. Our products are designed to be gentle and nourishing, using plant-based ingredients that are safe for sensitive skin.

Do your products contain any synthetic ingredients?

We strive to use only natural and organic ingredients in our products whenever possible. However, some of our products may contain synthetic ingredients that are necessary for their performance. We always disclose our ingredients list on our packaging and website, so you can make an informed decision.

Do you offer a return or exchange policy?

Yes, we offer a return or exchange policy for products that are in their original condition and packaging. Please check our store policy for details.

Can I get advice on which products to use for my skin type?

Yes, our team of experts is always available to offer advice and recommendations on which products are best suited for your skin type and concerns. Don't hesitate to contact us for help!

What packaging materials do you use?

We are committed to using sustainable and eco-friendly packaging materials whenever possible. Our products are packaged in recyclable materials, including glass and paper, and we strive to minimize waste in our production processes.

Are your products safe to use during pregnancy or while breastfeeding?

We recommend consulting with your healthcare provider before using any new skincare or cosmetic products during pregnancy or while breastfeeding.

Do you ship internationally?

Currently, we only offer shipping within the United States and to Canada. We are actively exploring options for international shipping and hope to expand our reach in the future.

Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. Please contact us for details and pricing.

Are your products affordable?

We strive to offer our vegan-friendly and cruelty-free products at an affordable price point, without compromising on quality or sustainability. We also offer regular promotions and discounts, so be sure to sign up for our newsletter to stay updated.

How much is the shipping fee?

We offer FREE Shipping across United States and Canada on all orders above $100. A flat shipping rate of $6.99 will be charged for shipping to United States and $9.99 will be charged for shipping to Canada otherwise!

When will my order arrive?

All orders are processed within 3 business days after your order is placed. You can expect your order within 5 to 10 business days after it is dispatched or less than two weeks after your order is placed. A tracking URL will be provided once your order has shipped.

Can I cancel my order once it is placed?

As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Be 100% sure about purchasing the product before proceeding to checkout.

Do you have a return policy?

Please refer to the Legal/Policies menu for our return policy and for other concerns.

Where can I contact you in case of concerns with the products?

You can reach us by sending us an e-mail at: cs@roshania.com.

How do I proceed through the checkout process?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.

What methods of payment do you accept?

We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).

How safe is my personal information?

Our website uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

Which browser should I use to view your site?

We highly recommend that you browse with the latest version of Microsoft Edge, Mozilla Firefox, Google Chrome, or Apple Safari.